Shipping policy
Free shipping
Shipping is included in our prices. Orders to most of the lower 48 states pay nothing more at checkout, and every order ships within 1 business day.
- Sample bag: 75 sq ft, by parcel carrier. Most arrive in 3–7 business days.
- Standard box: 150 sq ft, by parcel carrier. Most arrive in 3–7 business days.
- Pallet: 3,060 sq ft, by freight truck, left in your driveway. Most arrive in 5–10 business days.
Western states
Orders shipping to Arizona, California, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington or Wyoming add $5 for each sample bag, $10 for each standard box and $100 for each pallet. Checkout shows the amount before you pay.
Delivery
Natural and dyed straw never share a pallet. An order with pallets and boxes comes in two deliveries: the pallets by freight and the boxes by parcel carrier.
Delivery times are business days, counted from the day you order. Orders placed after 3 pm Eastern, on a weekend or on a holiday count from the next business day.
We ship to the lower 48 states only. We don't ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, P.O. boxes or outside the United States. For wholesale orders of more than 6 pallets, call us at 1-800-944-4753.
Damaged orders and returns
All sales are final. If your order arrives damaged, call us at 1-800-944-4753 within 48 hours of delivery and we'll make it right.
Questions
Call 1-800-944-4753 or email info@georgiapinestraw.com.